We hope you will enjoy using the Whitehair Engineering Limited website (“website”), and we want to make sure your experience is as safe and useful as possible. Here you can find out how our website works, what data we collect from you, how we use it, conditions where we may disclose this data to others and how we keep it secure. By using our website you agree to be bound by the terms of this policy. Whitehair Engineering Limited (“Whitehair Engineering”, “we” and “us”) takes the issue of security and data protection very seriously and strictly adheres to guidelines published in the United Kingdom Data Protection Act of 1998 and the General Data Protection Regulation (EU) 2016/679 which is applicable from the 25th May 2018. We are the data controller of any personal data that you provide to us. Any questions relating to this policy and our privacy practices should be sent to firstname.lastname@example.org
We obtain information about you when you book your vehicle with us. This section sets out in more detail what information we collect, why we collect it, how we use it and how long we keep your information.
To make a service or repair booking, we require your name, address, contact information and vehicle details. This information is required so that we can arrange your booking and notify you if there are any changes to the booking. If we record an email address, it will only be for the purpose of emailing an invoice to you and not for marketing.
The personal data is used to administer your account and provide the products and services you have requested from us. For example, invoicing, appointment changes and to keep a record for legal and accounting purposes.
Similarly if you take a courtesy car from us then we would require your name, contact information, insurance details and a copy of your driver’s license, we will store a copy of this until the car is returned.
Whitehair Engineering Lim ted use CCTV to monitor the premises, therefore your image and potentially your vehicle registration will be captured and stored for up to 21 days. We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we may be legally required to hold some types of information), or as set out in any relevant contract we have with you.
You may request, at any time, a copy of the personal information the Company holds about you, at no cost. Should you wish to access or update the personal information that we hold, please contact us by sending a written request to Ian Whitehair, Whitehair Engineering Ltd, Unit 6 The Chicken Shed, Little Trethew Farm, Horningtops, Liskeard, Cornwall PL14 3GF or by emailing email@example.com. If you wish to have the information the Company holds on your person removed, please request this in writing to Ian Whitehair, Whitehair Engineering Ltd, Unit 6 The Chicken Shed, Little Trethew Farm, Horningtops, Liskeard, Cornwall PL14 3GF or by emailing firstname.lastname@example.org – as long as your information is not pertinent to the completion of a contract or required for any legal reason it will be removed. If you are concerned that we are not using your information in accordance with the law, or are not satisfied with our response to a request made above, then you can complain to the Information Commissioner’s Office helpline on 0303 123 1113 or by visiting: https://ico.org.uk/concerns/ and indicate reason of complaint.
Please be aware that the transmission of information via the internet is not always completely secure. Although we will do our best to protect your personal data, we cannot guarantee the complete security of your data transmitted to us electronically; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to restrict unauthorised access.
If we sell any business or assets, in which case we may disclose your personal data to the prospective buyer of such business or assets.
If Whitehair Engineering or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
We work with various third party providers to help us deliver our products and services, and we only disclose your information as far as is necessary to provide the service. However, we have contracts with third party suppliers and we will have completed necessary security checks and full due diligence to ensure that your data is kept safe once passed to the third party. All third parties only have the right to use your data to complete an obligation, they do not have marketing rights over your data. Your data is used including in the following circumstances:
We may contract a data cleansing organisation to ensure all data is accurate and up to date.
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